Project Case

Client Onboarding Portal

A single place where new photography clients land after the first call. Instead of scattered emails and shared folders, this portal gathers the practical details of a shoot: flight permissions, location notes, equipment lists, and the editing timeline. It was built to reduce the back-and-forth that usually eats the first week of a commission.

The problem we were solving

Every new client asked the same questions: what happens after we agree on the shoot, when do we see the first selects, and who handles the flight clearance. The answers lived in different threads, and the client had to chase them. For a studio that works across urban sites and coastal terrain, that friction delayed the actual flying.

The portal gives each client a single view of their project. It lists the planned flight windows, the gear assigned to the job, and the post-production steps in Capture One and Photoshop. Nothing about the process is hidden, which matters when you are shooting over someone's property or documenting a site under development.

How it works in practice

When a commission is confirmed, the client receives a link to their project page. The page is organised around the shoot itself: a checklist of what has been completed, what is waiting on the client, and what the studio is preparing. For an architectural series, that might mean confirming the building access dates. For a coastal survey, it means reviewing the proposed flight path before we apply for the permit.

The client can leave notes directly on each item, so there is no separate email chain to track. Once the shoot is done, the portal shifts to the editing phase. The client sees the number of frames selected, the estimated delivery date, and the order in which the images will be processed. It keeps everyone honest about the timeline without turning the project into a series of status meetings.

What the client sees

  • Flight schedule with proposed dates and a note on weather contingencies for the specific region.

  • Equipment list for the job, including the drone model and the medium-format camera used for ground shots.

  • A simple approval step for the editing direction before the full set is processed.

  • A delivery folder where final images appear as they are finished, not all at once at the end.

Why this mattered

Most of our clients are not photographers. They are architects, developers, or editors who need reliable aerial material. The portal removes the guesswork from the collaboration. They see the same project status we see, and they know exactly when to expect the next deliverable. It turned a process that used to feel opaque into something straightforward.

The same structure now supports the licensing side of the studio. When a publication requests archive footage, the portal tracks the usage terms and the delivery format, so nothing gets lost between the first inquiry and the final invoice.

Interested in how this works for a specific shoot?

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